Zombies ate my PBX
A cautionary tale about single points of failure, business continuity, and the dietary preferences of the undead.
Insights
Clear thinking for better business conversations.
Practical guidance, hard-earned lessons, and the occasional strange thing somebody said to a phone system.
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Five reads worth your time.
The power of a better phone prompt
A good greeting moves callers forward. A bad one sends them down a rabbit hole.
5 Minute ReadFive cloud phone myths, revisited
A clearer, more honest look at the objections that keep businesses tied to aging systems.
6 Minute ReadPeople still say the strangest things
The funny, messy reality behind building phone AI that can understand actual humans.
4 Minute ReadThe possibly pointless story
A true story about bad metrics, fewer lines of code, and the productive value of a negative number.
4 Minute Read