Zombies ate my PBX
A cautionary tale about single points of failure, business continuity, and the dietary preferences of the undead.
Insights
Eight reads worth your time.
The power of a better phone prompt
A good greeting moves callers forward. A bad one sends them down a rabbit hole.
5 Minute ReadFive cloud phone myths, revisited
A clearer, more honest look at the objections that keep businesses tied to aging systems.
6 Minute ReadYou Answered. Did You Help?
A tiny, optional favor for your callers. Priceless direction for your business. No research department required.
3 Minute ReadThe first useful voice wins
Why a short phone menu can move high-volume callers toward real help without losing the human touch.
5 Minute ReadPeople still say the strangest things
The funny, messy reality behind building phone AI that can understand actual humans.
4 Minute ReadThe possibly pointless story
A true story about bad metrics, fewer lines of code, and the productive value of a negative number.
4 Minute ReadDialers had a good run. Meet RocketVox Reach.
Voice and text broadcasting, rebuilt from scratch and connected to the rest of RocketVox.
5 Minute Read